Privacy Policy

Last updated: Monday 8th September 2025

Cheney Healing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you use our website www.cheneyhealing.co.uk (the “Site”) and our holistic healing services (including tarot card readings, Reiki, and related services).

We act as the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Identity Data: name, age (to ensure suitability for services).
Contact Data: email address, telephone number.
Booking & Transaction Data: details of services booked, payments, session notes.
Wellbeing Information: if you share details about your emotional, spiritual, or physical wellbeing as part of a session. (We treat this as special category data under UK GDPR and only process it with your explicit consent.)
Technical Data: IP address, browser type, device, and usage information when visiting our Site.

2. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies provided by Wix and third parties.

Types of Cookies:

Essential Cookies – required for security, bookings, and payments.
Analytics Cookies – help us understand how visitors use the Site (e.g., Google Analytics).
Functional Cookies – remember preferences (e.g., session settings).
Advertising Cookies – only if we use marketing tools such as Facebook Ads.

Managing Cookies

On your first visit, you’ll see a cookie banner. You can accept or reject non-essential cookies. You can also manage cookies via your browser settings.

3. How We Use Your Information

We process your data to:

Provide tarot, Reiki, and holistic healing services.
Manage bookings, payments, and client communication.
Keep confidential notes (with your consent) to track progress and provide tailored sessions.
Comply with legal and insurance obligations.
Improve our services and Site.

Our lawful bases include: contract, consent, legitimate interests, and legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share your data with:

Wix.com Ltd.: for hosting and secure storage.
Payment Providers: to process payments.
Legal/Insurance Authorities: if required for compliance.

5. Confidentiality in Healing Sessions

All personal and wellbeing information shared during readings or Reiki sessions is kept strictly confidential unless required by law (e.g., safeguarding concerns).

6. International Transfers

Data may be transferred outside the UK via Wix or service providers, with appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Retention

We retain session notes and personal information for up to 7 years (to comply with professional insurance requirements), unless you request earlier deletion (where legally possible).

8. Your Rights

You have the right to:

Access your data.
Correct inaccuracies.
Request deletion (“right to be forgotten”).
Restrict processing.
Withdraw consent at any time.
Complain to the ICO (https://ico.org.uk).

9. Security

We use appropriate technical and organisational measures to protect your data.

10. Changes

We may update this Privacy & Cookie Policy from time to time.

11. Contact Us

📧 cheneyhealing@hotmail.com
📍 11 Chacombe Road, Middleton Cheney, Banbury, OX17 2QS